Safe Business by NOVIDIC Quick Response Contact Tracing System

NOVIDIC Terms of Service

For Government Agencies
General Agreement
The below terms are effective July 15, 2020

Welcome to NOVIDIC!

Thanks for using our Products and services.


In this agreement, "Universal Apps Pty Ltd.", "Universal Apps" "We" or "Us" and "Our Company" refer to the company incorporated in Australia as Universal Apps Pty Ltd. located at 54-111 Eagle St. Brisbane, 4000, QLD Australia or its subsidiaries, affiliates, suppliers, partners or agents world widely.

In this agreement "Business", "Place " ,"Venue", or "Client" refer to any location where people may enter or visit as customer, shopper, guest, client, patient, passenger, patron, member or visitor as long as such place has registered an account with NOVIDIC and uses our customer registration service.

In this agreement "Visitor" refers to any person who enters or visits a "Place" for any purpose including and not limited to shopping, buying, selling, dining or drinking, entertaining , receiving services , using facilities, working or even entering by mistake.

In this agreement "Authorized Agency", "Government Agency" or "You" , "Your" refer to local governmental agency that is responsible for pandemic tracking and management in a region.

In this agreement, "NOVIDIC" refers only to the platform accessible at website in the following URL(s): or and all subdomains.

In this agreement "System" refers to NOVIDIC web platform, NOVIDIC App and all third-party integration technically between the platform , app and the "Place" such as the networks (Internet, 3G, 4G LTE, SMS gateways, Payment gateways and etc....)

In this agreement, "NOVIDIC App" refers only to the mobile application named NOVIDIC available in Apple Store and Google Play.

In this agreement, "Product(s)" and or "Service(s)" refer to visitor registration and management services offered in NOVIDIC platform or NOVIDIC app (on cloud) to the "Place(s)" and its " visitor(s)".

In this agreement, "Visit" refers to the event of entering , staying and leaving a place by a visitor.

In this agreement "QR Code" refers to Quick Response code readable by mobile phones or especial scanners generated by NOVIDIC system.

In this agreement "Device(s)" refers to any mobile, tablet, iPad or any computer used by the place to display the "QR Code" related to the system.

In this agreement, by accepting the terms on our products or services, you shall accept and acknowledge all our third parties suppliers' and service providers' terms and conditions and privacy policy agreements involved in our services delivery including but not limited to Payment gateways and processors, Credit card companies, SMS gateways, internet service providers, CDN networks, telecommunication service providers , mobile gateways and mobile networks.

By using our Products or Services, you are agreeing to these terms and conditions. Please read them carefully.

Using our Services

You must follow any policies made available to you within the Products or Services. Depending on our policy, the services available to you might change time to time or vary based on the type of your account with NOVIDIC. Some services might not be available in some regions or countries due to technical problems (such as limitation in mobile phone or internet network support) or legal restrictions (such as UN, US, EU sanctions) or restrictions or especial requirements by local governments on international services (such as Apple and Google on publishing COVID-19 related apps)

Don't misuse our Products or Services. For example, don't interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Products or Services only as permitted by law and for the purposes the service is designed for, here customer visit management only.

Using our Products or Services does not give you ownership of any intellectual property rights in our Products or Services or the content you access. You may not use content from our Products or Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Products or Services unless we clearly give our consent. Don't remove, obscure, or alter any legal notices displayed in or along with our Products or Services.

In connection with your use of the Products or Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.

Service agreement

A: By submitting a Tracking inquiry in you shall agree on the followings:

  • You shall confirm that your organization or department is legally authorized to request, access, hold and analyst citizens personal data including visit history, email, mobile number, name, post code and body temperature and device IP (if any).
  • You shall confirm that your organization or department is legally authorized to judge and conclude whether a person or a place must be red flagged as potential risk to others or not. 
  • You shall confirm that your organization or department follows the most recent privacy policy law in your country.
  • You shall confirm that you or your organization shall never disclose the data obtained from us to private sector.
  • You shall not submit false information or misrepresent yourself or your purpose using NOVIDIC tracking service.
  • You shall use valid department or organization name and address.
  • You are authorized to apply for service by your organization or department.
  • You shall not have objections if our staff, agents or assignees conduct an EDD on your organization including direct or indirect contact to you or your department and asking for supporting documents to approve your account.
  • You shall provide us with copy of your ID or any proof of your position should we ask for.
  • Your shall not use third parties information or impersonate them or identify yourself as your colleague or your client or third parties whether as an individual or an entity.
  • You shall not use our Products or Services for any other purpose rather than what is permitted by local law and what is granted to you by us.
  • You shall not use VPN to request our services.
  • You shall agree that you have no objection to receive Emails or faxes or calls or SMS or notifications from us regardless of the purpose or context or contents.
  • You shall agree and confirm that the email address , mobile number you use to submit your inquiry with us belongs to you only and you have full access and control on them at any time.

B: Indemnity:

  • You shall agree and acknowledge that NOVIDIC is just an online management and tracking system, on cloud and we have not any role in introducing the visitors to the places they visit.
  • You shall agree that our data base is removed after 56 days and we cannot look up older date.
  • You shall acknowledge that visit history or body temperature are generated by self-declaration method by the users. The accuracy of such data depends on the people who use our service.
  • You shall agree that this tracking service request form is not granting you access or creating any account for you in the system.
  • You shall agree that we reserve the right to refuse providing you any service or accepting any tracking request from you.
  • You shall acknowledge that this service is free for ad hoc tracking requests during the pandemic crisis and we may stop this service without prior notice.

C: Our Warranty and limited liability

  • Except for any express warranties set out in these terms and any term implied by law (that cannot be excluded) and Your rights under statutory guarantees provided under the consumer protection laws of Australia, We provide no warranties or guarantees to You (including in relation to the performance of NOVIDIC). 
  • While We use due care and skill in relation to the provision of NOVIDIC, neither We nor Our related bodies corporate warrant or guarantee that NOVIDIC will be continuously available, free from errors or bugs or omissions or provided to You within a particular time and quality. If We fail to comply with a statutory guarantee (if it applies) or any term of this agreement, then We limit Our liability for that failure (where it is fair and reasonable to do so in respect of a statutory guarantee) to either supplying NOVIDIC again to You or refunding you for the remaining duration of your subscription.
  • We are not liable for any loss to the extent that it was caused by You (for example, through Your negligence or breach of contract). You are not liable for any loss to the extent it was caused by Us. 
  • We reserve this right to upgrade or downgrade our services without prior notice which might affect the service being delivered to you.
  • These terms and conditions are governed by the laws in force in the State of Queensland, Australia.
  • This agreement is digitally signed and deemed accepted by you upon selecting the check box when ordering or registering for our services.