FAQ

What is NOVIDIC exactly doing?
NOVIDIC is a GEO-QR tagging system which enables visitors, customers or patrons to tag their visits to the place they are visiting as a check-in, check-out system.
Do people need to download and install any app?
No, the app is optional for a better user experience only. NOVIDIC is available in both app and web, hence people are not forced to install the and can use their mobile web browser to log in and use the system without the need to install any app. (note: The NOVIDIC app might not be available in some countries).
Why I cannot find NOVIDIC app in the apple store or Google play?
The apple and Google have restricted the apps relating to COVID-19. To publish the app in any country, we require some permissions from local governments which may take time. Hence you may not find NOVIDIC app in your country related market in the apple or Google play stores.
Who are “visitors “in NOVIDIC?
Any customer, patron and guest who enters a venue is considered a visitor.
What is a “place” in NOVIDIC?
Any venue which has an entrance/exit where visitors might visit such venue is considered a place in the system regardless of the purpose for the visit or the reason behind the visit. However, in most cases a place is a restaurant, a cafe, a hotel, a shop and etc.
What information NOVIDIC gathers from visitors?
Upon registering with NOVIDIC as a visitor, a mobile number is verified and the visitor’s age-gender group must be provided. Upon any check-in to a place (by scanning a QR code), the visit time and duration will be recorded. There is an option for body temperature if recording of body temperature for a visitor is a general practice by law.
What if a visitor is a child or has no mobile phone?
There is an option for manual registration of a visitor by the staff.
What information is gathered from the places?
To setup an account in NOVIDIC as a place, name, contact and the full address of the place is required.
How to generate QR codes for a place?

Once an admin account is registered for a place, the admin is able to add QR codes under device/user management in the dashboard. (The admin cannot see any QR code). Each device/user then can log in to the system and generate a QR code. This QR code could be static or dynamic.

What is difference between a static QR code or a dynamic QR code?

A static QR code is a fixed QR code which could be printed and displayed at the entrance or displayed on a mobile, iPad or tablet for visitors to scan. If this QR code is reset, then it will not be valid anymore and in case of printing, it must be replaced with new QR code. Such QR codes might be abused by people who take its photo and use it for a fake visit while they are not technically in the place (in this case, it must be reset and replaced).

A dynamic QR is a live QR code which changes every few minutes and hence, it requires a device connected to the internet. (Such a device must be presented at the entrances to visitors to scan QR codes from).

What is the “device name” used for?
Device name is a tag to identify the exact location or spot a QR code is assigned to (e.g: main door, lobby, room 33) . By using many QR codes, it will be confusing to control the visitor’s movements.
What is the “CAPACITY”?
The place admin is able to control the maximum number of visitors allowed to enter the place under capacity. If the capacity is full, visitors are denied entry upon scanning the QR code.
What is maximum staying time?
The place admin can set the maximum staying time for visitors. The system sends warning to the visitors as reminder to leave the place if they stay behind their allowed staying time.
What is the body temperature field for?
In some countries, it is required for the venues to record the body temperature of visitors upon arriving. NOVIDIC gives this option to record in body temperature if needed.
What is the manual registration?
In case a visitor has not a smart phone or is a child, the staff in the place are able to register the visit manually in the system under manual registration.
What is the DPP or PIN?
DPP or Data Protection Pin is a four-digit PIN code created by the place admin. This PIN is used to protect the devices later to avoid log in and log out accidentally or by the visitors who might use a tablet which displays a QR code.
Do places see the visit history of the people?
No, however if this is a manual registration for a visitor by the staff in a place, then such info is visible to the place during the stay and will be removed from their view upon exit of the visitor.
What is a red flag person?

A Red flag person is someone who most likely has been in close contact with a positive COVID-19 infected person in a place and an authorized health care agency has concluded that this person must be contacted ASAP.

At the same time, the authorized officer from the healthcare agency could red flag this person which makes him or her denied from entrance at any place using the NOVIDIC system and will receive “Rejected” upon scanning any QR code.

This option enables the healthcare agencies to react and respond in real time by not letting a person at risk to spread any possible infection while they are trying to contact this person.

What is a red flag place?
Health care agencies may put a place under red flag should they conclude this place is an immediate high risk place by analyzing visit history related to that place. If a place is red flagged, visitors get warning “Do Not Enter” upon scanning any QR codes related to that place.
Shall the red flag remain forever?
No, any red flag status will be removed after 14 days automatically. So in a very rare scenario, if the healthcare agency forgets to remove a red flag and they could not reach the red flagged person or place for investigation,the red flag will be removed after a cooling period of two weeks.
What are the rejection alerts?
Each time a red flagged person scans the QR code of a place and gets denied entry, a warning is sent to the place admin and staff as “rejection alert”. This is to make sure the place staff are aware of the situation should a reckless visitor tries to enter the place despite knowing he or she might have infection. The exact time of entry rejection and the age-gender group are recorded and sent to the admin of the place so that the place management could check CCTV(s) in case the person has entered the place in crowd.
Who will have access to this data?
We only disclose the information to authorized governmental agencies upon their formal request to us.
How do you send the data to an authorized government agency?
We will have our own channel of communication with government agencies globally. Places need just to inform government agencies that they are using the NOVIDIC system should they be contacted by the government healthcare agencies.
How long the visit history will remain with NOVIDIC?
All visit history will automatically be deleted from our servers after 56 days. In other words, there is no chance of tracking back a more than 56 days old data.
How secure is NOVIDIC?
NOVIDIC is using end to end encryption and relies on Azure servers. We follow high standards of data protection and run pen-tests periodically to make sure there is no vulnerability.
How to lock the screen when displaying QR code?
On Android
You need to PIN the Screen. It is usually under settings ( additional settings) / device privacy / Screen Pinning. Once you activate this feature, you need to run the browser (chrome), tap on the overview and drag the app icon to the middle of the screen and let it back, it will open up a menu which pin is one of them, tap it to pin the app on screen. Some more advanced devices support password for the pin as well. For more detailed information, please visit the link here.

On iOS
You need to activate GUIDED ACCESS on your iOS device to lock the browser window on screen. Please go to Settings / Accessibility / Guided Access and turn on this feature. You can add a password to it at same time. Then, go back to the browser (safari), open it and triple click on Home Button and choose Guided Access option. Remember to enable touch for the safari under Guided Access options. For more detailed information, please visit the link here.